My account
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How can I change my password?
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Is it possible to change the payment method for an outstanding payment?
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What is the difference between internal and external order numbers?
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Where are my previous orders?
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Can I file an alternative delivery address?
- What should I do if I forget my password?
- Why is my e-mail address not recognised under 'Forgotten password?'
- Can I see all of my orders in the order history?
- Can you place a previous order into the shopping cart again?
- What can I do in case of visualisation problems?
- What can I do if I cannot log in?
- Do I need a customer number if I want to register?
- Where can I define my user name and/or change this name?
- What are the benefits of registering?
- Is my information managed securely?
