Please first check which Strauss store you are currently visiting. In addition to the Strauss Germany webshop (www.strauss.com/de), we have now also launched our new webshop Strauss France (www.strauss.com/fr), where you may not yet be registered. Please feel free to sign up to enjoy many benefits in France (free returns, free shipping for a limited time, and French customer service available from 8 a.m. to 7 p.m.).
If you are in the correct store and already have an account, please check that you have entered your username, password and email address correctly.
If you are still unable to log in, please use the [Forgotten password] function. You will then receive an email allowing you to reset your password.
This email will also show your registered username.
Further information:
If your email address is not recognised, there may be several reasons for this. There may be a typing error, a different email address may have been used during registration, or you may not yet have completed the initial registration process in our shop.
Having a customer number does not automatically mean that an online account already exists. This is created separately.
To avoid typing errors, we recommend copying your username directly from the email.