We process and dispatch your order as quickly as possible. You can find the exact delivery time directly on the relevant product details page, although the chosen payment method may affect the delivery time.
Please note: For personalised items, delivery is arranged by individual appointment and is expected to take two to three weeks once the order has been confirmed.
Parcel tracking: As a registered customer, you can track your delivery online at any time. Go to [My Orders] in your customer area, open the details and click on [Track Parcel]. Please note: This button remains active for 3 weeks. Alternatively, you can use the link in your dispatch confirmation email.
Special notes: If any part of your order is missing, please check the delivery note. We will send you any missing items directly and free of charge as soon as they arrive in stock. If your parcel tracking shows the status ‘delivered’ but you have not received a parcel, please contact us immediately via our contact form.