Order procedure
workwearstores
Payment process and invoice
- Exchange or return for a purchase on account
- Invoice structure
- Exchange or return for a purchase on account?
- Exchange or return for a purchase on account?
- Exchange or return for a purchase paid for by credit card / PayPal?
- Are values listed on invoices gross or net?
Shipping and delivery
- What are the delivery times at Engelbert Strauss?
- How long will it take for my delivery to arrive?
- How high are shipping costs?
- Can I have my order delivered to a Packstation?
- Is it possible to track my delivery?
- Can I have my order sent to another address?
Return shipment and exchange
- Information acc. to ElektroG about the disposal of electrical/electronic devices
- Can I return items that I bought at a workwearstore?
- How should returns be packaged?
- What should I do if the delivered items are defective or do not meet my expectations?
- I have no returns form. What should I do?
- Are refined products excluded from exchange?