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  1. Engelbert Strauss English UK
  2. Orders and processing

Orders and processing

Order procedure

  • Can I change my address?
  • Where can I see my customer number?
  • How do I receive my customer number?
  • Where can I get vouchers?
  • Can only companies submit orders or are orders also open to private customers?

workwearstores

  • Where can I find Engelbert Strauss stores?
  • Are all products available in the workwearstore?
  • Can I pick up my order in a workwearstore?
  • What are the opening times for workwearstores?
  • Are all items available online and in stores?
  • What is the Engelbert Strauss Customer card?

Payment process and invoice

  • Exchange or return for a purchase on account
  • Invoice structure
  • Exchange or return for a purchase on account?
  • Exchange or return for a purchase on account?
  • Exchange or return for a purchase paid for by credit card / PayPal?
  • Are values listed on invoices gross or net?
See all 15 articles

Shipping and delivery

  • What are the delivery times at Engelbert Strauss?
  • How long will it take for my delivery to arrive?
  • How high are shipping costs?
  • Can I have my order delivered to a Packstation?
  • Is it possible to track my delivery?
  • Can I have my order sent to another address?
See all 16 articles

Return shipment and exchange

  • Can I return items that I bought at a workwearstore?
  • How should returns be packaged?
  • What should I do if the delivered items are defective or do not meet my expectations?
  • I have no returns form. What should I do?
  • Are refined products excluded from exchange?
  • What is not permitted for exchange?
See all 11 articles

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Engelbert Strauss

GmbH & Co. KG

Frankfurter Straße 98 - 108

63599 Biebergemünd

Phone 0 60 50 / 97 10 12
Fax 0 60 50 / 97 10 90
Mail info@strauss.de
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