Orders and processing

Order procedure

• Can I change my address?
• Where can I see my customer number?
• How do I receive my customer number?
• Where can I get vouchers?
• Can only companies submit orders or are orders also open to private customers?

Workwearstores

• Where can I find strauss stores?
• Are all products available in the workwearstore?
• Can I pick up my order in a workwearstore?
• What are the opening times for workwearstores?
• Are all items available online and in stores?
• What is the strauss Customer card?

Payment process and invoice

• Paying for received goods
• Money transfer - all information is available here
• Payment options and discount conditions
• Invoice dispatch
• Receipt copy received
• Are values listed on invoices gross or net?

See all 12 articles

Shipping and delivery

• Does Strauss fulfill its Extended Producer Responsibility (EPR) obligations?
• What are the delivery times at strauss?
• How long will it take for my delivery to arrive?
• How high are shipping costs?
• Can I have my order delivered to a Packstation?
• Is it possible to track my delivery?

See all 16 articles

Return shipment and exchange

• Goods returned? - This is how to receive your refund
• Information acc. to ElektroG about the disposal of electrical/electronic devices
• Can I return items that I bought at a workwearstore?
• How should returns be packaged?
• What should I do if the delivered items are defective or do not meet my expectations?
• I have no returns form. What should I do?

See all 14 articles