Orders and processing

Order procedure

• Can I change my address?
• Where can I see my customer number?
• How do I receive my customer number?
• Where can I get vouchers?
• Can only companies submit orders or are orders also open to private customers?

workwearstores

• Where can I find Engelbert Strauss stores?
• Are all products available in the workwearstore?
• Can I pick up my order in a workwearstore?
• What are the opening times for workwearstores?
• Are all items available online and in stores?
• What is the Engelbert Strauss Customer card?

Payment process and invoice

• Exchange or return for a purchase on account
• Invoice structure
• Exchange or return for a purchase on account?
• Exchange or return for a purchase on account?
• Exchange or return for a purchase paid for by credit card / PayPal?
• Are values listed on invoices gross or net?

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Shipping and delivery

• What are the delivery times at Engelbert Strauss?
• How long will it take for my delivery to arrive?
• How high are shipping costs?
• Can I have my order delivered to a Packstation?
• Is it possible to track my delivery?
• Can I have my order sent to another address?

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Return shipment and exchange

• Can I return items that I bought at a workwearstore?
• How should returns be packaged?
• What should I do if the delivered items are defective or do not meet my expectations?
• I have no returns form. What should I do?
• Are refined products excluded from exchange?
• What is not permitted for exchange?

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