An item in my delivery was missing without replacement. How can I proceed? Please let us know via the contact form which item was missing and whether you would like a subsequent delivery. Related articles My parcel has not arrived. What happens next? What are the delivery times at Engelbert Strauss? I have received the wrong item. What can I do? Part of my order has not been delivered. When will the rest of my items arrive? Can I have my goods picked-up from my home?