An item in my delivery was missing without replacement. How can I proceed? Please let us know via the contact form which item was missing and whether you would like a subsequent delivery. Related articles I have received the wrong item. What can I do? Part of my order has not been delivered. When will the rest of my items arrive? What are the delivery times at Engelbert Strauss? My parcel has not arrived. What happens next? Can I have my goods picked-up from my home?