An item in my delivery was missing without replacement. How can I proceed? Please let us know via the contact form which item was missing and whether you would like a subsequent delivery. Related articles Part of my order has not been delivered. When will the rest of my items arrive? My parcel arrived damaged and/or taped by the shipping company. What can I do? I have received the wrong item. What can I do? I have not yet received a credit note/exchange delivery for my returned goods. How can I proceed? How do returns work?