I have already paid for my order, but then I returned the product/item. How do I receive my reimbursement/credit?

If your bank account has a credit due to the return of paid products, this is reimbursed within the next 5 working days.

Please note the following links:

• Exchange or return for a purchase on account
• Exchange or return for a purchase by credit card / PayPal
• Exchange or return for a purchase by advance payment
• Exchange or return for a purchase by direct debit

If you have any questions, please write to buchhaltung@strauss.de