You have the option of requesting your credit or invoice copies yourself easily via this website.
Simply log in and select the relevant order and the associated documents at 'my orders'
Are you not registered online yet?
We would like to complete your initial registration so that you can log in quickly, order easily and request documents in the future with your user name and password. Your address data is saved here.
If you register for the first time (Step 1 -> "Login", Step 2 -> "Registration"), we would ask you to enter your customer number, if you have one, so that we can assign the registration process to your existing customer account.
Alternatively, you can contact firstname.lastname@example.org, if you need a copy of your invoice or your credit note/corrected invoice.