Case 1:
I want to keep all products/items!
If you would like to keep all products from your order, please transfer the total on your invoice within 30 days to one of our accounts.
Case 2:
I only want to keep part of the products/items and …
… transfer the money directly:
If you do not want to keep all products from your order, but want to return some items to us, you can simply place these in the package with the enclosed return note. Please transfer the sum of the required items to one of our accounts.
Please note that the item prices of our products are stated on our invoices without VAT! Accordingly, we would ask you to add the VAT and any shipping costs yourself to calculate the final sum before transferring the money!
… only transfer the money after returning the goods:
If you would like to transfer the outstanding sum only after returning the products you do not want, and if you would like an updated invoice sum from us, please keep the invoice for your order until we have received the returned items. After the goods have been received and checked, we will not send you a new invoice, we will only send you a corrected invoice by e-mail or post. Please check that this is complete! If it is correct, deduct this sum from the total on the original invoice, and only transfer the sum for the goods you would like to keep!
Case 3:
I would like to swap products/items from the order:
If you would like to exchange items from your order, please keep the invoice for your order until we have received the returned items. After the exchange, we will not send you a new invoice, we will only send you a corrected invoice by e-mail or post. Please check that this is complete! If it is correct, deduct this sum from the total on the original invoice, and only transfer the sum for the goods you would like to keep!
You will receive a package with the new, exchanged items and a separate invoice as soon as possible.